Refund & Return Policy
Refund & Return Policy
We uphold a sincere and responsible after-sales service attitude and provide a long-term flexible return and refund policy for all global customers to ensure every shopping experience is secure and reassuring. Customers can apply for product return services within 60 days after receiving the goods if they are not satisfied with the products or have non-quality-related personal reasons for return.
All returned products must remain in unused, undamaged and original packaging condition, with complete product accessories, labels and packaging materials intact, so as to pass our warehouse inspection smoothly. For returns caused by product quality problems, we will bear the return logistics cost and handle the refund process for customers preferentially; for personal reason returns, customers only need to bear the return shipping cost, and no other additional fees will be deducted.
After we receive and inspect the returned goods and confirm that they meet the return specifications, we will initiate the official refund procedure. The whole refund processing cycle is 5 to 10 working days, and the refund amount will be fully returned to the original payment account of the customer. All refund procedures comply with international e-commerce service specifications, with transparent processes and no hidden deduction rules. If customers encounter any problems in the process of applying for return and refund, they can contact our customer service team through the official website contact channel at any time, and we will provide professional guidance and solution services.